Shipping & Returns
At StealOne.com we care about you, our customers, and will do everything humanly possible to provide you with a happy and satisfying experience when dealing with us.
After all, we are a small family-owned company and thank you for your support!
Please take a few minutes to read through our Shipping and Returns Policy found here below so you have clear expectations when interacting with us.
Returns Policy
Buyer’s Remorse:
We recommend that prior to purchasing any item on our site you do your due diligence to consider the need and value that each item you are considering represents in your life and budget and that as an adult you make a decision you can live with.
A 20% restocking fee will be applied to all Buyer’s Remorse items when processed at our warehouse. You will also be responsible to pay for return shipping to get the item(s) back to us.
Refunds will be granted after the product is returns and inspected by a StealOne.com team member.
Important Note: Please look at the bottom of each product page for any indication as to whether an item is eligible for this type of return. If the product page displays “FINAL SALE”, it means that item is not eligible to be returned at all.
FINAL SALE:
A Final Sale item is not eligible for any kind of Buyer’s Remorse return. In many instances we have priced Final Sale items so low that we are probably losing money on them. Please choose your purchases on our site wisely and if you end up buying something on our site that you are unsatisfied with that cannot be returned for a refund, we recommend that you give it away as a gift or sell it. In most instances, doing this will either make someone incredibly happy or put money back in your pocket.
Wrong Item Received:
If you order an item on our site and a different item arrives than what you ordered, we may elect to do one of two things:
- Provide a full refund and ask that you field destroy the item or donate it to a local charity, or,
- Issue you a prepaid return shipping label for the item to come back to our warehouse. Upon its return and inspection, we may then provide you a full refund if it is still in sellable condition and, If applicable, in its original unopened packaging. For example, if you ordered a Sony boombox and got a video game instead, please do not rip open the packaging.
At our discretion, and prior to issuing a return shipping label, we may ask you for photographic images showing proof of the error. If we ask this of you, please do not take offense, as it is merely done in order to prevent fraud from an unscrupulous few who would otherwise milk us untill we were out of business. It also helps us identify possible breakdowns in our warehousing operation which, of course, we want to correct as quickly as possible in order to provide as excellent a customer experience as possible.
If we elect to issue you a prepaid return label, we ask that you print and secure this label neatly to the return package. Upon doing this we ask that you drop it off at the appropriate location based on which carrier is being used. For example, if the label is through the United States Postal Service, it would need to be dropped off at your nearest US Post Office. If Fedex is being used, then it would need to be dropped off to your nearest Fedex Office location.
If the item you had originally ordered is still in stock, we recommend that you order it separately while waiting for the return to make its way back to us. Just let us know that you have done this, and we will mark it “Rush” and have our warehouse take care of it quickly. Having to place another order before you get credit for the wrong item received is inconvenient, we know, but we price things on our site to move quickly and if you wait for the return to be processed and a refund to be given, the item may be sold out by that point in time.
Also, please note that “Wrong Item Received” applies to errors on our part, not assumptions on yours, meaning, if you ordered a size 9 and got a size 9 but it didn’t fit you like you thought it would, that is not a “Wrong Item Received” issue. That is a “Buyer’s Remorse” issue. We recommend that prior to making a purchase on our site you carefully read any sizing guides we may have provided or email us for more specific information. We want to help you make the best and most informed decision possible before you purchase.
Item is Defective or Damaged in Transit:
If you order an item on our site and it arrives broken or is defective, we may elect to do one of two things:
- Provide a full refund and ask that you field destroy the item or donate it to a local charity, or,
- Issue a prepaid return shipping label so that you can ship the item back to our facility.
In either case, and at our sole discretion, we may ask you for photographic images showing proof of the defect or damage. If we ask this of you, please do not take offense, as it is merely done in order to prevent fraud from an unscrupulous few who would otherwise milk us till we were out of business. It also helps us identify possible breakdowns in our warehousing operation and/ or obtain credit from our vendors or the manufacturer from whom the item was purchased. In any case, we want to make things right as quickly as possible in order to provide the best customer experience possible.
If we issue a return label, we will inspect the item when it arrives back to our facility. At our sole discretion, we may elect to ship you the correct item you ordered or issue you a full refund if an identical item is out of stock or cannot ship within 3 business days.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If we issue you a prepaid return label, we ask that you print and affix this label to the package in a neat fashion and drop it off at the appropriate location. For example, if the label was generated through the US Postal Service, we would ask that you hand it off to your local carrier or drop it off at the Post Office itself. If the label is from Fedex, any Fedex Office would suffice.
If you need to return an item, simply email us at CustomerCare@StealOne.com with the request. Be sure to include your full name along with the order number, order date and phone number where you can be reached.
If applicable/ approved, we will notify you via e-mail of your refund once we've received and processed the returned item. If we ship another item out to you as a replacement, we will also notify you of the shipment with tracking number(s) via email as well.
Shipping
Built-In Shipping:
Most items on our site are sold with “Built-In Shipping” included. We ship to virtually any address in the Continental United States but may cancel orders at our sole discretion that come through heading to Alaska, Hawaii, US Protectorates, APO/FPO addresses or any International Orders. It is really based on whether the “Built-In Shipping” is cost effective enough when being sent to any of these locations. For example, it would not be cost effective for us to ship heavy items to Hawaii and lose money in the process. If an order is cancelled, we will notify you immediately via email and make sure that you are given a speedy refund.
Heavy items may require a shipping charge. In any case, please look at each product page for the “Built-In Shipping” notification and in your shopping cart during checkout to see if there are any additional shipping charges. As with anything involving humans, however, errors can occur when product pages are created. If your order is cancelled because of an error on our part, please do not freak out on us. Email us with any questions or concerns and we will address them as quickly as possible.
When you place an order that requires a shipping charge, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The rated freight weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping Standards
Our primary carriers are Fedex, DHL Globalmail and the United States Postal Service.
Your order will ship from one of our warehouses within 5-7 business days from the time it clears our accounting dept. Please note that in an effort to prevent fraud, your order may randomly be selected for higher scrutiny which may add a day or two to the length of the before mentioned 5-7 business days.
The time in which it takes for your order to actually arrive will be determined by the carrier itself and the method selected.
In any event, upon shipping your order, an email notification will be sent to you detailing which carrier was used along with the tracking number itself. With this information in hand, you can see on the carrier website the estimated date of delivery and make plans to receive your order accordingly.
Returns Address:
StealOne.com
Attn: RETURNS DEPT.
1450 Blackhawk Road
Mount Pleasant, Utah 84647
(801) 2RETURN