Refund policy
Shop Safe with StealOne.com
We run great deals but we want you to feel comfortable shopping with us. We strive to be as fair as possible with our return policy so you don't have to worry! Customer satisfaction is our #1 goal!
Returns/Exchange Reasons and what to expect
All returns must be issued an RMA number by our customer support team.
You must include that RMA number on the outside of the box or inside the box so that our returns team can quickly identify it and process it in a timely manner.
If an item is returned without an RMA, we will discard it after 30 days.
1. I changed my mind.
That's fine, but if you want a full refund under such conditions, you must contact us and obtain an RMA# and you will be responsible to pay for the return shipping yourself. It must come back in unused condition and in the original packaging within 14 days of receipt of the product. If all that happens, no problem. You should receive your refund once the return has been processed. Simply fill out the form below or contact us at: Support@StealOne.com and one of our amazing customer support specialists will help you begin the process.
2. My product is defective or damaged.
Oh no! This can happen on occasion for a myriad of reasons, but when it does, we go out of our way to make things right. To qualify for a return on damaged or defective goods you must contact us within 14 days of when you received the package and obtain an RMA#. Simply fill out the form below or contact us at: Support@StealOne.com and one of our amazing customer support specialists will help you begin the process.
*NOTE: On occasion we may ask for photos to verify specific issues to help our claims process with the manufacturer from whom we purchased the item. If they will authorize a replacement, we may not need to have you send it back to us. No need to unnecessarily pay for broken stuff to ship back to us, right?
3. My product isn't as expected or doesn't fit.
Final Sale Items
At StealOne.com we provide some of the best prices anywhere online. When some items are discontinued or if we decide to offer them at closeout pricing we feature them as "FINAL SALE ITEMS". The pricing is typically so low that we cannot accept returns or issue refunds on these items (damaged or defective items being the exception). We hope you understand! If you have any questions simply fill out the form below or contact us at: Support@StealOne.com
Look for "Final Sale Item" in the product description to see if these returns restrictions mentioned apply.
Improperly Returned Items
Well, someone has to say it, so don't take it personal unless its you. Here it is, sometimes folks buy things and then try and pull a fast one. They use the item for one night, one ride, or one job and then get the notion in their head that they can just make up some sort of excuse to send it back and get a full refund. We've been in business for over 20 years and have seen a lot of this and the exhaustion is real. So, don't mistake us for other online marketplaces or retailers that put up with that nonsense, because we won't.
We don't coddle a few bad actors and make other honest customers pay for it.
That said, if someone tries to pull a fast one, we will not issue a refund and will have the item ready to ship back to you. If arrangements are not made within 30 days for you to pay for that additional shipping, we will donate the item to a local non-profit and send you the donation slip in the mail that you can file with your taxes. We might even post s picture of the item being worn by someone less fortunate that is actually grateful for it.